Shipping policy

Thank you for choosing to shop with Wilson Heritage. We are committed to providing a smooth, reliable, and convenient shipping experience. Please review the information below to learn more about our shipping process.

Shipping Locations

This shipping policy applies to orders shipped within the United States only.

Shipping Cost

We offer free standard shipping on all orders within the United States. No minimum purchase is required.

Handling Time

All orders are processed and dispatched within 1–3 business days, Monday through Saturday, from the date of purchase.

Transit Time

Once your order has been shipped, delivery typically takes 4–9 business days, Monday through Saturday, depending on your location within the United States.

Cut-Off Time

Orders placed before 3:00 PM EST (GMT-05:00) will begin processing on the same business day. Orders placed after this time will be processed on the next business day.

Our Delivery Partners

We work with reliable carriers, including USPS, UPS, and FedEx, to help ensure the safe and timely delivery of your furniture and home décor throughout the United States.

Delivery Confirmation & Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 24 hours for tracking information to become active.

Item Not Received

If you have not received your order within the expected delivery timeframe, please contact us at info@wilsonheritage.us.

We will investigate the issue with our shipping department and the applicable delivery carrier and provide you with an update as soon as possible.

Undelivered Packages

If a package is returned to us due to non-collection, refusal of delivery, or an incorrect address provided during checkout, additional shipping charges may apply for re-delivery.

Please note that carriers may hold parcels for a limited period before returning them to the sender.

Delays Outside Our Control

While we make every effort to deliver orders within the stated timeframe, delays may occur due to circumstances beyond our control, including but not limited to:

  • Severe weather conditions

  • Carrier delays

  • Transportation disruptions

  • Security checks

  • High seasonal demand

In such circumstances, we will make every reasonable effort to keep you informed.

Delivery Delays

If a significant delivery delay occurs, we will notify you as soon as reasonably possible. Where applicable, you may have the right to cancel your order in accordance with applicable consumer protection laws.

Changes to Delivery Address

If you need to update your shipping address after placing an order, please contact us as soon as possible.

Address changes may not be possible once an order has been shipped.

Incorrect Address

If an order is returned because an incorrect or incomplete address was provided at checkout, the customer may be responsible for any additional shipping costs required for re-delivery.

Order Changes

If you need to modify your order, please contact us within 2 hours of placing your order.

After this time, your order may already have entered processing, and changes may no longer be possible.

Contact Information

If you have any questions or concerns regarding your order or this Shipping Policy, please contact our team:

Store Name: Wilson Heritage
Store Address: 10 E Towsontown Blvd, Towson, MD 21286, United States
Phone: +1 410-583-7775
Email: info@wilsonheritage.us
Opening Hours:
Monday - Saturday: 9 AM–5  PM
Sunday: Closed
Time Zone: (GMT-05:00) Eastern Standard Time.