FAQ

How much does shipping cost, and where do you ship?

Standard shipping is completely free on all orders. We currently ship to addresses within the United States only. There is no minimum purchase required.

What are your processing and delivery times?

  • Cut-off Time: Orders placed before 3:00 PM EST begin processing the same business day.

  • Handling Time: Orders are processed and dispatched within 1–3 business days.

  • Transit Time: Delivery typically takes 4–9 business days via USPS, UPS, or FedEx.

Can I change my delivery address or modify my order?

  • Order Changes: Contact us within 2 hours of placing your order to request changes.

  • Address Updates: Contact us as soon as possible. Once an order has shipped, the address cannot be changed. Re-delivery fees may apply if an order is returned because of an incorrect address.

How can I track my order?

Once your order has shipped, we will send tracking information to the email address provided at checkout. Tracking may take up to 24 hours to become active.

What payment methods do you accept?

We accept the following payment methods:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • Discover

  • Diners Club

  • JCB

  • PayPal

When will I be charged?

Payment is processed in US Dollars (USD) when you place your order.

What is your return policy?

You have 30 days from the delivery date to request a return.

What are the return requirements?

To qualify for a refund, the item must be:

  • Unused and in its original condition

  • In its original packaging with tags attached, where applicable

  • Accompanied by proof of purchase

Clearance items, final sale items, and gift cards cannot be returned.

Who pays for return shipping?

  • Change of Mind: The customer is responsible for return shipping costs.

  • Defective, Damaged, or Incorrect Items: Wilson Heritage covers approved return shipping costs.

  • Restocking Fee: $0.00

Where do I send my return?

Please email info@wilsonheritage.us for approval before sending your return.

Approved returns should be mailed to:

Wilson Heritage
10 E Towsontown Blvd
Towson, MD 21286
United States

Do you offer exchanges?

We do not offer direct exchanges. The easiest option is to return the original item for a refund and place a new order.

How long do refunds take?

After we receive and inspect your return, approved refunds are issued to your original payment method within 10 business days.

Can I cancel my order?

You can cancel your order within 24 hours of purchase, provided it has not yet shipped. Once shipped, the standard return process applies.

Can I modify my order after placing it?

Please contact us within 2 hours of placing your order. We will do our best to accommodate your request, but changes cannot be guaranteed once processing has started.

What if I receive a damaged or incorrect item?

Please contact us as soon as possible with your order details and photos of the item and packaging. We will review the issue and help arrange an appropriate solution.

What if my package is lost or marked delivered but I cannot find it?

If your package appears to be lost or shows as delivered but cannot be located, contact us. We may work with the shipping carrier to investigate the delivery and determine the next steps.

Contact Us

Have another question? We are happy to help.

Store Name: Wilson Heritage
Store Address: 10 E Towsontown Blvd, Towson, MD 21286, United States
Phone: +1 410-583-7775
Email: info@wilsonheritage.us
Opening Hours:
Monday - Saturday: 9 AM–5  PM
Sunday: Closed
Time Zone: (GMT-05:00) Eastern Standard Time.