Refund policy

At Wilson Heritage, we value your trust and strive to provide a smooth and enjoyable shopping experience. If your order does not meet your expectations, this Return & Refund Policy explains how returns and refunds are handled in a clear and straightforward manner.

Return Timeframe

You may request a return within 30 days from the date your order is delivered.

Return requests submitted after this period may not be eligible for approval.

Return Eligibility

To qualify for a return, all of the following conditions must be met:

The item must be unused and in the same condition in which it was received.
The product must be returned with all original tags and labels attached, where applicable.
The product must be returned in its original packaging, where applicable.
The item must not show signs of use, damage, alteration, or modification after delivery.
All original accessories, components, and materials included with the product must be returned.
Valid proof of purchase, such as an order confirmation or receipt, must be provided.
The return must receive prior authorization from the Wilson Heritage customer support team.

Products that do not meet these requirements may be rejected.

Wilson Heritage reserves the right to inspect returned products and determine whether they meet the eligibility requirements of this policy.

Items Not Eligible for Return

We cannot accept returns for:

Products that have been used, altered, modified, or damaged after delivery.
Products showing signs of use, wear, damage, or improper handling after delivery.
Products returned without original tags or labels, where applicable.
Products returned without original packaging, where applicable.
Products returned outside the 30-day return period.
Products sent back without prior return authorization.
Products damaged because of improper use, handling, storage, cleaning, or maintenance after delivery.
Personalized or specially modified items, where applicable.

These restrictions do not apply when a product was damaged, defective, or incorrect when delivered.

Return Method and Fees

All approved returns must be sent by mail to the return address provided by our customer support team.

Please do not send a product to any address without first receiving return authorization and shipping instructions.

The customer is responsible for return shipping costs when the return is due to personal preference or a customer ordering error.

If the product received is damaged, defective, or incorrect because of an error on our part, Wilson Heritage will cover the approved return shipping costs.

No restocking fees apply.
No handling fees apply.

Approved refunds will be issued for the eligible returned merchandise.

Return Procedure

To initiate a return, please follow these steps:

Contact Wilson Heritage at info@wilsonheritage.us and provide your order number and the reason for the return.
If the product is damaged, defective, or incorrect, provide clear photographs and any relevant evidence that may help us review the issue.
Wait for return authorization and shipping instructions from our customer support team.
Securely repack the product in its original packaging, where applicable, and include all original tags, labels, accessories, and components.
Ship the package to the return address provided by our customer support team.
Retain your shipping receipt and tracking information until the return and refund process has been completed.

Returns sent without prior authorization may be refused, delayed, or returned to the customer.

Customers are responsible for packaging returned products securely. Wilson Heritage is not responsible for damage caused by inadequate return packaging.

Exchanges

At this time, Wilson Heritage does not offer direct exchanges.

If you would like a different product, please return the original item in accordance with this policy and place a new order separately.

Refund Processing

After your returned product has been received and inspected:

Wilson Heritage will review the returned product for eligibility.
You will be notified by email whether your refund has been approved or rejected.
If approved, your refund will be processed within 10 business days after the returned product has been received and inspected.
The refund will be issued to the original payment method used for the purchase.

Please note that your bank, credit card company, or payment provider may require additional processing time before the refunded amount appears in your account.

If more than 10 business days have passed since your refund approval and you have not received the refund, please contact us at info@wilsonheritage.us for further assistance.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or incorrect, please contact Wilson Heritage as soon as possible so we can investigate the issue.

Please provide:

Your order number
Clear photographs of the product
Photographs showing the damage, defect, or incorrect item
Any other relevant information or evidence requested by our customer support team

Please keep the product, packaging, tags, labels, and any included accessories until our customer support team has completed its review and provided further instructions.

After reviewing the information, Wilson Heritage may offer an appropriate resolution, such as:

A replacement product
A full refund
Another appropriate resolution based on the circumstances

The available resolution will depend on the nature of the issue and the circumstances of the order.

Lost Packages

If your package has not arrived, Wilson Heritage can assist with investigating the shipment with the applicable shipping carrier.

If the carrier officially confirms that the package has been lost, Wilson Heritage may offer a replacement or a full refund to the original payment method, depending on product availability and the circumstances of the order.

If your order has not arrived within 30 days from the shipping date, you may formally contact us to request an investigation or refund review.

A carrier investigation may be required before a final resolution can be provided.

Packages Marked as Delivered but Not Received

If an order is marked as delivered but has not been received, Wilson Heritage may work with the shipping carrier to investigate and verify the delivery details before determining an appropriate resolution.

Customers may be asked to:

Check the delivery location and surrounding area
Ask household members, neighbors, or building staff
Contact the shipping carrier
Provide additional information required for a carrier investigation

Order Cancellation Policy

Orders may be canceled within 24 hours of purchase, provided that the order has not already been dispatched.

If you would like to cancel an order, please contact Wilson Heritage as soon as possible at info@wilsonheritage.us.

Once an order has been dispatched, it can no longer be canceled. After delivery, any eligible return must follow the return procedure described in this policy.

Important Return Information

Please do not send any product back before receiving return authorization and shipping instructions from Wilson Heritage.

Customers should retain proof of shipment and tracking information until the return and refund process has been completed.

All returned products must be packaged securely to help prevent damage during transportation.

This Return & Refund Policy is subject to applicable laws and regulations. Nothing in this policy is intended to limit any rights that cannot legally be excluded or restricted.

Contact Information

For questions or assistance regarding returns, refunds, or order issues, please contact us:

Store Name: Wilson Heritage
Store Address: 10 E Towsontown Blvd, Towson, MD 21286, United States
Phone: +1 410-583-7775
Email: info@wilsonheritage.us
Opening Hours:
Monday - Saturday: 9 AM–5  PM
Sunday: Closed
Time Zone: (GMT-05:00) Eastern Standard Time.

Thank you for shopping with Wilson Heritage. We appreciate your business and look forward to serving you again.